ONLINE BOOKINGS ESSENTIAL WKNDS & HOLIDAYS

Assistant Manager

About This Role

We’re looking for an experienced, hands-on Assistant Manager to help lead the team at Hoopla—Melbourne’s newest family entertainment destination. From the buzzing playground to the fully-licensed restaurant and bar, you’ll play a key role in supporting the Venue Manager and ensuring every part of the venue runs seamlessly. You’ll work closely with the Venue Manager and leadership team to oversee daily operations, support staff performance, and deliver an exceptional experience for every guest who walks through our doors. This is an immediate start position.

What We’re Looking For

  • 2–3 years of relevant experience required (hospitality experience highly preferred)
  • Proven leadership experience in a fast-paced environment
  • Full-time availability including evenings, weekends, and school holidays
  • A confident, personable approach suited to a family-focused venue
  • Strong problem-solving skills and operational awareness
  • Must have full working rights in Australia
  • Only experienced candidates will be considered.

Key Responsibilities

  • Assist the Venue Manager in all aspects of running the business
  • Lead and support the team across floor, restaurant, bar, and entertainment areas
  • Ensure high service standards are consistently delivered
  • Oversee opening and closing procedures
  • Support rostering, stock control, and day-to-day operational admin
  • Handle guest enquiries and resolve issues professionally
  • Maintain a positive, high-performance team culture

About You

  • You’re a confident communicator who naturally leads from the front
  • You’re experienced in hospitality and understand how to balance service with operations
  • You stay calm under pressure and think proactively
  • You’re reliable, professional, and bring strong leadership energy to every shift
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Bar Staff - Fridays, Saturdays & Sundays

About The Role

Hoopla is seeking professional and enthusiastic Bar Staff to join our team. The ideal candidate will have a passion for delivering excellent customer service and the ability to work efficiently in a fast-paced environment. As a key part of our hospitality team, you will be responsible for preparing and serving beverages, maintaining a clean and organised bar area, and ensuring a positive and welcoming atmosphere for all guests.

Key Responsibilities

Customer Service
  • Greet customers warmly and take drink orders with professionalism and efficiency.
  • Provide thoughtful recommendations based on customer preferences and promote drink specials.
  • Ensure guests have an outstanding experience and address any inquiries or concerns promptly and courteously.

Drink Preparation & Service

  • Prepare and serve a variety of alcoholic and non-alcoholic beverages in accordance with standard recipes and presentation guidelines.
  • Maintain knowledge of a wide range of beverages, including cocktails, wine, beer, and spirits.
  • Ensure all drinks are served accurately, promptly, and to the highest standard.

Bar Maintenance

  • Keep the bar area clean, organised, and well-stocked at all times.
  • Restock supplies, including glassware, garnishes, and beverages as needed.
  • Perform regular inventory checks and report any shortages or issues to the Bar Manager.

Qualifications

Experience

  • Must have previous and proficient bar experience.
  • Strong understanding of drink preparation techniques and bar operations is an advantage.

Skills

  • Exceptional customer service and communication skills.
  • Ability to remain calm and efficient in a high-pressure, fast-paced environment.
  • Professional, friendly, and team-oriented attitude.
  • Reliability, punctuality, and flexibility with working hours, including evenings, weekends, and holidays.

Requirements

  • Must be available Friday nights, Saturdays & Sundays
  • Ability to stand and walk for extended periods.
  • Capability to lift and carry heavy items such as kegs and cases of beverages.
  • Manual dexterity for handling bar equipment and glassware safely.

Benefits

  • Competitive hourly wage.
  • Opportunities for career growth and advancement within the company.
  • Employee discounts on food and beverages.
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FOH & Party Host Staff - Fridays, Saturdays & Sundays

About the Role

Hoopla is looking for enthusiastic, dynamic, and energetic Front of House (FOH) & Party Host staff to join our team! If you’re passionate about creating unforgettable experiences for kids and families, we’d love to have you. As part of our team, you’ll be trained in a variety of areas, making each day exciting and different. Whether you’re greeting guests, hosting fun-filled parties, or supporting the day-to-day operations, no two days at Hoopla will ever be the same!

Key Responsibilities

Customer Service
  • Greet guests with warmth and enthusiasm, ensuring they feel welcomed and valued.
  • Take food orders using our POS system, ensuring accuracy and efficiency in processing.
  • Address any concerns or issues quickly and professionally to ensure a positive guest experience.
Party Hosting
  • Lead and entertain party guests, ensuring kids and parents have a blast with games, activities, and all-around fun.
  • Organise and supervise party events, ensuring everything is done on time and within tight deadlines.
  • Manage party set-up, hosting, and clean-up, ensuring smooth transitions between activities while keeping the energy up and guests engaged.
Venue Support
  • Help maintain a clean, organised space, assisting guests and supporting the FOH team.
  • Assist in various areas around the venue as needed to ensure a fun and efficient operation.

Qualifications

Experience
  • Previous customer service or hospitality experience is preferred, but not essential.
  • Experience working with kids or hosting events is a bonus!
Skills
  • Friendly, approachable, and customer-focused with excellent communication skills.
  • High energy, enthusiasm, and a passion for making people smile.
  • Ability to manage multiple tasks and remain calm in a fast-paced environment.
  • A team-oriented attitude with a flexible approach to each day’s needs.
Requirements
  • Must be available on Fridays, Saturdays, and Sundays.
  • Must enjoy working with kids and leading activities.
  • Willingness to be trained in various areas to keep things fresh and exciting.
Benefits
  • Competitive hourly wage.
  • Employee discounts on food and beverages.
  • Opportunities for career growth and development within the company.
  • A fun, diverse work environment where you’ll never have the same day twice!

If you’re ready for a role that’s full of variety, fun, and endless opportunities to learn, apply today! We can’t wait to have you join the Hoopla team.

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